RETURN & REFUND POLICY

Last updated: July 26, 2026

At Iconic-Sneakers, customer satisfaction is important to us. Please review our return and refund policy before placing your order.

1. Return Window

You may request a return within 14 days of receiving your order.

Return requests submitted after this 14-day period may not be accepted.

2. Return Eligibility

To qualify for a return, the sneakers must:

• Be unworn, unused, and in their original condition.

• Have all original tags and accessories attached.

• Be returned inside the original shoe box.

• Include proof of purchase or the original order number.

• Show no signs of dirt, odor, wear, damage, or alteration.

Please only try your sneakers on indoors and on a clean surface.

The original shoe box is considered part of the product. Do not place shipping labels, tape, or writing directly on the shoe box.

3. How to Request a Return

To begin a return, contact us at:

Email: support@iconic-sneakers.com

Please include:

• Your full name.

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photos of the item and shoe box when requested.

Returns sent without prior authorization may be refused.

Once your request has been approved, we will provide you with the return instructions and return address.

4. Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because of:

• An incorrect size selection.

• A change of mind.

• A personal preference.

• An item that is no longer wanted.

Return shipping costs are non-refundable.

We recommend using a trackable shipping service. Iconic-Sneakers is not responsible for return packages that are lost, delayed, or damaged during transit.

If you receive an incorrect, damaged, or defective product, Iconic-Sneakers will cover the approved return shipping costs.

5. Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us promptly if your item is damaged, defective, or different from the product ordered. Include your order number and clear photos showing the issue.

We will review your request and provide an appropriate solution, such as a replacement or refund.

Normal variations in color caused by lighting, photography, or screen settings are not considered product defects.

6. Refunds

Once your return has been received, it will be inspected to confirm that it meets our return requirements.

We will notify you by email when your return has been approved or rejected.

Approved refunds will be issued to the original payment method. Please allow approximately 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges and express delivery fees are non-refundable, except when the order was incorrect, damaged, or defective upon delivery.

7. Exchanges

Exchanges are subject to product and size availability.

To receive another size or model as quickly as possible, we recommend returning the original item and placing a new order separately.

Items returned for an exchange must meet all return eligibility requirements.

8. Non-Returnable Items

The following items cannot be returned:

• Worn, washed, damaged, or altered products.

• Products without their original tags or packaging.

• Products returned with a damaged shoe box.

• Gift cards.

• Items marked Final Sale at the time of purchase.

• Products purchased from another retailer or website.

Discounted items may be returned unless they were clearly marked Final Sale.

9. Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has entered preparation or has been shipped, it cannot be cancelled. The customer must wait for delivery and follow the standard return process.

10. Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address.

Packages returned because of an incorrect address, refusal of delivery, or failure to collect the package may be refunded after deducting the original shipping fees, return shipping costs, and any carrier charges.

11. Contact Us

For questions regarding returns, exchanges, or refunds, contact:

Iconic-Sneakers Customer Support
Email: support@iconic-sneakers.com

Remplacez l’adresse e-mail proposée si votre service client utilise une autre adresse. Il faudra également ajouter votre véritable adresse de retour dans les instructions envoyées après validation.